Adil S Npk
map-marker Chamblee-Doraville, Georgia

Dishonest, Lazy & Unprofessional Scammers

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The auto service I usually take my car to for oil changes increased their price so that bought me to Mazda Atlanta where they charged just a few dollars more but offered free shuttle & car wash which sold me. Worst mistake! When my car was ready for pick up, I was told the shuttle driver was running a part order and wouldn't be back in time. When I found my own ride there, the shuttle driver was right there! First thing I notice when I get in my car is that it was poorly vacuumed if even vacuumed at all. Next, my car was blocked off and it was very difficult & time-consuming to get out until another customer was leaving. Most auto services I have been to pull your car up to the front door. While I'm driving, I hear something scrapping the ground and after pulling over and checking, I find my mud flap damaged. Now my mud flap was not in the best of condition but it definitely was never in the state where it was hanging out scrapping the ground. Then comes when I needed to use the washer fluid, it was completely empty. Before the oil change it was empty and after the oil change it was still empty! They were suppose to top off all fluids and that also shows me that they failed to inspect my car properly as they were supposed to for the multi-point inspection. Before posting a bad review, I reached out to Jim Rosser (Service Manager) by email. He offered to correct all of the things I've mentioned and provide a loaner vehicle. I thought to myself it wouldn't be a problem for me to add washer fluid & vacuum myself but I thought since he said he'd correct all the things, he'd replace my mud flap as well. So, I agreed to it. He kept my car for TWO DAYS! I held back from calling to check in on my vehicle thinking they were probably waiting for the part. I was surprised when 2 days later, he informed me that the washer fluid has been topped off & received a $150 quote to replace the mud flap. TWO DAYS TO TOP OFF A WASHER FLUID!?!?! When I get my car back, the airbag sign is blinking on and off which it never did before. The worst part, my car makes loud strange noise from the motor that is disturbing & unbearable to listen to that it never made before. I gave Mazda my car that drove quietly & smoothly only to receive it back sounding like a *** junk car. After checking under the car, I also notice the mud flap has been cut. I never gave an OK to going forward with the replacement so I thought nothing would be done to the mud flap. I reached out to Jim once again & my email was ignored. After 4 days, I send another email to let him know I'm just as irritated as himself that I have to keep contacting him and he asked me to stop by so he can take a ride although I sent him a video clip of the noise I am hearing. He tells me they didn't do anything underneath the car. Absolute lie! So the mud flap cut itself and the noises I never had before but right after I got the car back came out of nowhere? I meet Jim in person. Him and the advisers seemed very dull when I should be the one with every right to be upset but kept my composure. He gave the high mileage as a possibility for the noise but the high mileage never contributed to the car acting up in any of these ways before they serviced my vehicle. I just wanted a simple oil change but ended up with new car issues, wasted money, and waste more money to get it fixed. They are very unprofessional, lazy, dishonest, and uses up-selling methods. I was in the market to buying a bigger vehicle for my family but I will NEVER buy from Mazda Atlanta or any dealership run by Jim nor ever bring any of my vehicles to be serviced by them. They lost my business as well as of my family and friends. Jim will probably respond to this review with an automated script or try to BS. Just know that making this public was my last resort and I gave Mazda multiple chances to make things right before coming to this step. I expect this from a local garage not from a well-established dealership! At this point, I can't tell the difference between Mazda Atlanta & a crackhead mechanic off the street.
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Loss:
$1000
Cons:
  • Horrible auto & maintenance services
Reason of review:
Damaged or defective

Preferred solution: Full refund

Gabriel T Orl

Frustrated

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Disgusting. I got out of the service after 3 years and one deployment to Afghanistan. I was in desperate need of a car and didn't know much about cars to begin with. I had joined when I was 19 with no license and was immediately deployed and didn't have chance to obtain my license until I prior to getting out after being injury in the line of duty. At the time of purchasing my vehicle my credit score was 650. Not great, but not terrible. Adrian a salesperson at Palm Springs Motors told me that the cheapest model they had was the Mazda 3 2018 and lied to me saying that the reason they were selling it $7,000 over the MSRP price was because the paint was special which ended up being normal 41W. Jet Black Mica. If this isn't bad enough I didn't get my registration with my plates in the mail and when I came in to ask for my registration they I could hear 7 of them laughing about how I was sold car for $25,000 and like I was an idiot while I could hear them the entire time. Once they noticed I was listening they became silent and one of them asked if I needed help. When I told them I needed registration they continuously pestered me about how it should've been sent in the mail when I told them multiple times that I didn't have it. This type of business behavior is disgusting. I felt so very uncomfortable in a position being only black man there and a group of white guys in collars shirts laughing at a poor sucker like me because I was naive. I hope this business comes to understand the meaning of human compassion instead of greed.
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Pros:
  • I love mazda
Cons:
  • Thieves unethical business practices
AKBER A
map-marker Khamis Mushait, Asir Province

Mazda Saudi Arabia (Cheating)

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In 2015 I booked one car and paid $12300 as advance via my master card, but due to lease company issue. I cancel next day deal and requested for refund. Days after days and year after year passed and my credit card company says they never receive any funds back from this company. I am messaging, emailing, calling have no luck. They are big cheater they give me reference number but this is not verified. I complaint chamber of commerce but have no luck.
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Loss:
$3275
Cons:
  • Fraudulent practices
Reason of review:
Order processing issue

Preferred solution: Full refund

Anonymous
map-marker Corona, California

Mazda cars suck!

We bought our 2012 Mazda in 2012. Within the first year the thermostat broke..it was repaired under warranty..

then it started happening.. First the right side window motor broke, we fixed that, then the passenger visor broke.. we fixed that, then the driver’s side window broke., we fixed that, then the passenger side door *** fell off, that was fixed, next the fuse went out in the lighter, replaced that.. now then driver’s side window stopped working.

I took the car in about a month ago and guess where I am now?! Back at the dealership to fix that same window! Most of these repairs came out of our pocket. I complained to the dealership about all of the repairs needed, they told me to call the Mazda corporation.

I did just that.. I also told them I would NEVER EVER get a Mazda ever again.. and guess what they did?? They offered me a discount on another Mazda!

They refused to do anything else for me even after calling numerous times to express my concerns. I swear I will NEVER purchase another Mazda and make sure that anyone I care about never does either.

Sooo disappointed. Now all I can do is wait and see how much more I will have to dump into this car get again!

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Xiaohu z
map-marker Lodi, New Jersey

Mazda at Lodi New Jersey

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Car servicer is racist. He said u should speaking English and get out!
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Pros:
  • Reasonable maintenance
Cons:
  • Does not stand behind its product
Kenny d Tlz
map-marker Melbourne, Victoria

Damage

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Took my mazda 6 for a 50 klm service to mornington Mazda when I got it back it was damaged They denied they done it was not like that when i brought it in It was a patched up job I'm sorry about this ,the service from this company is below what I'd expect from mazda won't be doing any more business with this company
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Gisela V Tya
map-marker Rahway, New Jersey

Mazda sucks

I purchased my 2015 mazda in April of last year from an official dealership and the vehicle is still under the 1 year warranty period.

I have been having 3 technical issues from the start.

These are:

1. The ac seems to be underperforming, when the cold weather hits it takes me on average 20 minutes to defog the car.

2. The passanger side ac is performing around 1oC lower than the drivers side

3. The head up display seems to be having issues where it often does not open, this is very random and I cannot consistently replicate the issue.

The biggest problem though is that the dealership where I bought the car are being extremely desmissive and I keep getting told that if I wanted a perfect car I should buy a new car not a second hand vehicle.

I guess because I am a woman I cannot possibly understand how cars work and am being precious about these things.

I was hopping this could be resolved with the dealership but it looks like my only solution was to contact Mazda Ireland directly.

I got a reply the customer service agent called me and told me that the head of the mechanic department was not happy that I contacted mazda Ireland and they have done everything they could for me. I am now left with the choice of getting and independant assessment as the official mazda representation in Ireland are washing their hands from the issue and my cars issues remain.

So the warranty is limited to what the technicians can or will diagnose.

I guess with mazda second hand car means you get second rate customer service...

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Briana K Eug
map-marker Escondido, California

Paying for troubleshooting

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At 36,909 miles my calipers were warped and damaged. Mazda would not help me as I was 900 miles over my warranty and they said there was nothing they could do. I went to a AAA approved facility and spent $1300 to have it fixed. New issue at 39,000 miles my Breaks are acting up and I can’t stary my car half he time. They take my car in for $134 to see what’s going on. They give me a loaner and then I hear back a day later. My break light switch is out that is what they think is the issue and then can re diagnose from there and that will be $234. I called Mazda USA I didn’t hear back from them or service where I took my car for almost a week. Mazda USA called and left a message saying they couldn’t get a hold of anybody. I called Mazda USA back and finally spoke with the original woman helping me. Since they have no records of my maintenance they feel they are not at fault and it’s nothing to do with them. She was rude and unprofessional, she had no empathy or understanding for my issues. I’m the unlucky girl who saved enough money to finally buy her first brand new car. I drew the short stick then and got the lemon on the lot. Faulty bad parts now I’m paying for it. Well Mazda if you ever once cared about consumers you not showing it now. HORRIBLE ALL MAZDA DEALERSHIPS HELP LINES AND SERVICE!! I will never buy a Mazda again and will loudly voice my new found hatred for this horrid car company.
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Reason of review:
Bad quality
1 comment
Guest

Sorry, but you were out of warranty. The terms are clearly indicated and there must be cutoff at some point.

Brake wear (note the spelling, b-r-a-k-e) at nearly 40,000 miles is not the least bit unusual and should be expected. You're too young to remember back in the day when cars would self destruct around 50,000 miles (it was called planned obsolescence and is company policy - they sell NEW cars, they don't want you to keep it forever, they'd go out of business).

As upset as you are (I've been livid over car issues in the past as well, over 50 years of driving) but you really don't have much of a case once you cross that end of warranty line. As a side note , GM has repaired several of my post-warranty issues gratis ; they maintain a fund for "grey issues" and "silent warranties".

Ayman N
map-marker Bangkok, Krung Thep Maha Nakhon

Mazda Thailand dont deliver model 2019

I purchased mazda cx5 2019 since last December from mazda dealer in thailand till now there is no any news about when 2019 will arrive Thailand !! this is so annoying and unfair to customers who wants to ride 2019 , it's not our mistake mazda thailand cant sell old stock all other countries 2019 models reached their country long time it leaves no trust to your company and will share this bad experience every where ayman.naguib@***.com
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Chin

Welding failure and materials issues at main axial (Torsion)

I owned a CX5 since Feb 2018, generally satisfactory, BUT, I bought a Mazda 2 at 2012 for my daughter, last week I sent the car for wheels alignment and noticed that the welding at the main torsion was broken along the weldment and penetrated across the beam, I rise my life driving from home about 4 km to the dealer , after lying for a week, Azam Motor Johor reply to me that I will have to repair it by my own costs without even explaining what has caused the crack. I will have to rise my life again driving it back home without having repairs because of the price is almost double of what I enquired. I am metollogish and welding expert dealing with oil and gas sectors as a qualified consultant. I clearly understood that how serious this issues was and they are thousands and thousands of Mazda cars users out there still with their cars running. I told the dealer Boss that and to my surprise that he seems not having much concerns about the issue. Hopefully someone from Mazda with this knowledge will look into this matter ASAP , I will definitely take the samples to a recognized bodies like JIS,DNV, BV,ABS, SGS etc. at my own costs to prove that the parent material, welding processes, heat control. Heat treatments, The HAZ, materials hardness etc. are compliances to the requirements.
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Pros:
  • How they used to operate
Cons:
  • Does not stand behind its product
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Brian P Eju
map-marker San Diego, California

Mazda is above the court of LAW

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I have video documented proof of an issue occurring while in warranty and all searched of the issue were "it's intermittent and goes away" of which my issue appeared to go away. Fast forward 50 days and the issue reared its head fiercely. I call Mazda and they say I'm out of warranty, I exclaim that I have video that shows it IN warranty when the issue arose. Mazda's answer "We don't take video as evidence of an issue". Oh...so you don't accept video as admissible evidence but if I take you to court you would have to accept it as admissible? COME ON! Additionally, because I don't pay $100 for them to change my oil they don't see me as a customer because I haven't serviced my car since 2016 otherwise they would have found this issue. No...you wouldn't have because mine was electronics. I've purchased 2 Mazda's brand new. I will never buy Mazda again. I got treated like trash and their "good will" was a discount o $900 to $300. Subaru for life from now on. Absolutely terrible customer service and even worse impact. It's not like I was YEARS out of warranty
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Loss:
$150
Pros:
  • How they used to operate
Cons:
  • What they became
Reason of review:
Poor customer service

Preferred solution: Full refund

Stephen P Lvl
map-marker Akron, Ohio

Dangerous fuel leak

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I had a potentially dangerous situation with my 2016 MX-5, 42,000 miles. It's new to me but, it developed a failed high pressure sensor on the fuel rail which forced high-pressure fuel past the #1 fuel injector seal. What I noticed was a very strong fuel odor after a long start last Monday. The car was noticeably down on power and eventually quit running a short time later. I opened the hood to find a steaming cloud of fuel around the engine; I'm very lucky it didn't ignite. A local mazda dealer was able to look at it a few days later and diagnosed the bad high-pressure switch (bosch 0265154****) as the problem. They quoted me 970$ to repair, including a new fuel rail. Apparently, replacing the failed 30$ sensor is not in Mazdas guidelines on the repair. I opted to tow the car home to make my own repairs. I'm still awaiting parts but, has anyone heard of this problem with the GDI system????
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Reason of review:
Damaged or defective
Anonymous
map-marker Hackensack, New Jersey

No one has the same answer or response

What happens when a spouse dies who was leasing a vehicle? The other spouse did not sign or is any part of the lease. Thanks, Slim
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Debbie L Hps
map-marker Wilmington, North Carolina

Know Defect

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My Mazda mx-5, Has been collecting water in floors when it rains. Have cleaned out drain holes..but after having 3 weeks of rain..the amount of water was absolutely unreal!! Took it to Mazda dealership. Was told they were aware of the drains under seats being an issue...but No Recall!! Cost is over a 1000.00 to fix. Insurance wont fix it, because its a know problem..so what the heck??? Looking for others with same issue, so we can hire an attorney
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Reason of review:
Damaged or defective
Anonymous
map-marker Cleveland, Ohio

Poor design changes

I loved my 2014 Mazda. So did two of my friends. So all three of us bought 2018 Mazda CX 5's. Whoa!!! Mistake!!!! The new design and electronics are horrible. First snow in Ohio and it covers the Mazda emblem on the front grill and that is where the sensors are located. So a big bar pops up stating your front sensors are blocked and the bar blocks your mileage and things. If I can only use these front sensors 6 months a year, I should only have to pay half the price of the value of these sensors. That is a terrible design change and obviously not thought through before implementing. The phone system is cumbersome and forces you to use hand held phone. Not to mention, the "red button" is the answer button and the gray button is the hang up. Kind of backwards for most Americans. Red typically means "Stop" . Can't wait to unload this car. If I get a fender bender to the front end or someone hits that emblem, that is going to be a very expensive fix.
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Reason of review:
Bad quality
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