28-40 Heaths Rd, Hoppers Crossing VIC 3029, Australia
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I purchased a Mazda CX5, 2012. Registration: 1FQ5BM.

Unfortunately the vehicle has not been satisfactory. On August 10th 2016, I returned my car back to Werribee Mazda due to the Engine Warning light and the Master Engine light turning on and loss of power at 110kmkm/h on the freeway. Upon inspection by your authorised mechanic, the turbo was faulty and needed replacing. Along with a vacuum seal pump and camshaft.

My car sat in the workshop for over two weeks. Mazda agreed to replace the turbo on a ‘goodwill request’. I was told by the mechanic that this is a “common fault with this model car”. On October 27th 2016 I lost all power driving on the freeway, I was able to brake and managed to avoid hitting other vehicles.

The Battery Warning light and Oil Warning light appeared at 60,000kms on the car. The car had to be towed to Mazda and I had to replace the battery at my own cost. On June 6th 2017 I returned my car back to Werribee Mazda due to the Engine Warning light, Master Warning light, Power Steering Warning light and the Tyre Pressure Warning light coming on. Upon inspection by the same mechanic, it was discovered my entire engine needed replacing with extensive repairs.

I was once again told this was due to ‘a common fault in this model’. The engine was replaced with a ‘goodwill request’. This entire process took four weeks. I was never offered any compensation or cheaper servicing from Mazda for any offences, and I still was required to pay over $700 for two major services within six months of each other.

On December 13th, I was driving my car home from work on the freeway and I could smell something burning. My car started revving extremely high, shaking, bunny hopping and I could not accelerate at all… and then of course, the Engine Warning light, Tyre Pressure Warning light and Traction Control light appear on the dash board. I once again returned my car … to Werribee Mazda. This turned out to be the engine pressure sensor and a burst hose.

This was all at my cost. On the 23rd of March 2017, the engine pressure sensor and hose was replaced at Stanley’s body works Braybrook, after an insurance claim. Mazda had reviewed my car as part of that insurance claim. This replacement cost me over $400.

I have been told by the service department, after each incident “you shouldn’t have any more problems with this car, it is now fixed” So why do I still continue to have major problems every few months? I can understand usual wear and tear with a car, but this is so much more. I have attempted to resolve this issue with Mazda Australia, who offered me “free servicing”. I don’t feel this is at all satisfactory considering the issues I’ve had & im willing to take the matter further.

It is outrageous that I have spent a large amount of money on a ‘reputable car’ which is not at all satisfactory.

There is significant evidence to suggest other consumers with the Mazda CX5 2012 issues, (exactly the same as mine), have either had refunds or replacements. Obviously Mazda is aware of these faults, and misleading information to customers.

Product or Service Mentioned: 2012 Mazda Cx5 Car.

Reason of review: Damaged or defective.

Company wrote 0 public responses to the review from Jan 17.
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