Anonymous
map-marker Vidalia, Georgia

Incompetent management and untrained service personnel

I have a 2014 CX-5 in Savannah, GA. It went in to service an engine light problem and over several months could not diagnose and correct the problem. I took it to an independent mechanic. He hooked up to diagnose the issue and found the problem to be the mass air flow sensor. Ordered the sensor from Savannah Mazda and within 5 minutes it was installed and completely remedied. This team simply could not figure it out. Entire staff requires needs to be retrained. Extremely disappointed while they placed both my wife and myself in jeopardy.
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User's recommendation: Unless under warranty find a competent mechanic and save yourself the agrivation and money.

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Bryan L Hmq

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Verified Reviewer

Seat Warmer Malfunction in 2016 Mazda 6

Seat Warmer Malfunction in 2016 Mazda 6
Seat Warmer Malfunction in 2016 Mazda 6 - Image 2
Seat Warmer Malfunction in 2016 Mazda 6 - Image 3
Seat Warmer Malfunction in 2016 Mazda 6 - Image 4

I've been trying to make the rounds through different methods to get a response from Mazda regarding a problem I had with my 2016 Mazda 6. While driving home from work one evening the seat heater in the passenger seat malfunctioned and burned *** through the seat. It happened during a snowstorm that was so bad that my normally 30 minute drive home took over 3 hours. I have no idea how it happened. The seat heater must have been left on by the previous passenger in my car. It's not something that's ever been on my radar to check because seat heaters shouldn't get hot enough to burn through the leather seats.

The day after it happened I reached out to the Orem Mazda service department. That's the location I purchased the car (new on the lot) and I've always brought it to them for every service. Every oil change and every repair has gone through the Orem Mazda service department. I was very disappointed in their response. The car is out of warranty and they won't even consider getting this repair looked at without charging me. I understand the warranty is expired, however, I do know there are some things that stretch beyond a warranty. A seat heater that malfunctions in such a way that it could potentially be a deadly situation in the middle of a snowstorm is highly concerning to me. The seat heaters are very important to me. I've had two back surgeries and the heat in the seat is the only way I can loosen my stiff back on a long drive. Now I'm extremely nervous about running the seat heater in the driver's seat.

It was shocking to me how little interest the service department had in looking at the car to discover the cause of the malfunction.

I left a review on the Google Orem Mazda page with pictures. It's currently the top review on their website. I've noticed the store will respond to all positive reviews, but it's crickets for all negative reviews. It's so disappointing to go from being a very happy customer to this.

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Preferred solution: I'm asking they repair the vehicle at not cost to me with confirmation that the malfunction will not happen again.

User's recommendation: Beware of the seat heaters in Mazda vehicles

Jose R Zwa

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Verified Reviewer
| map-marker Guadalajara, Jalisco

GHOST TOUCH INFOTAINMENT ISSUES - MAZDA CX5 (12,500 miles)

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I bought a new CX5 2019 Mazda... I am located in Guadalajara, Mexico...

My car has only 12,500 miles and has been parked in my closed garage for long period of times. I bought the extended warranty for 6 years.

My vehicle has been showing issues with its infotainment system (Ghost Touch). The infotainment system acts up on its own as if a ghost was operating it. It scrolls, click random buttons, and even dial-up numbers from contacts while I am on the go, something that is very distracting and could lead to accidents.

I called Mazda Mexico and the answer was it is not covered by the extended warranty (even it does not mention anything in the extended warranty policy).

Mazda Mexico has mentioned I need to pay for the repair of the screen touch ($500 US Dlls). Besides, Mazda has blamed on me saying I have been parked my car under the sun (which is really ridiculous) and this is causing to have the issue reported.

I completely disagree on this since this is an issue Mazda is aware of... I have been reviewing in some social medias and there are tons of complaints on this "ghost infotainment issue".

My biggest concern here is... Why Mazda is not working directly with his supplier to fix this issue?

It is very easy for Mazda to charge directly the problem-cost to the final Customer.

I am really disappointed with Mazda. Quality and Reliability is horrible. I will never buy again a Mazda vehicle...

if you are planning to... think twice before taking the final decision..

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Loss:
$450
Pros:
  • Nice to drive
Cons:
  • Poor quality and reliability

Preferred solution: Full refund

User's recommendation: Think twice before taking the decision to buy a Mazda.

Horace P Hlu

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Verified Reviewer
| map-marker Kudus, Central Java

Requirements for resolving oil leak

Good day Folks, I have a 2014 Mazda CX-5, VIN# KE2AW130506. It is smoking when the vehicle is being driven and my mechanic has recommended that I purchase "valve seals and piston rings" before he opens up the Engine. Can you inform me of the correct part names and quantity of items that I need to purchase?
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Pros:
  • Longevity
  • Very reliable vehicle
  • Powerful engine
Cons:
  • Difficult to get qualified mechanics in saint lucia

Preferred solution: information on what items to purchase to help revolve oil leaking into the engine

Nunzio Xqs
map-marker Singapore, Singapore

Bad customer service

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Two times visited mazda ulu kelang service centre in one week to repair a check engine light that appeared to be a sensor faulty for my Mazda 6.

The first time I had an appointment to check and repair that was confirmed twice by a supervisor and a service advisor by phone, and b by sms and WhatsApp, then when I was on my way there I received a WhatsApp text telling me that they have to reschedule my appointment because they dont have a technician at the service centre (what??? !!!

a service centre that doesnt have a technician?) I said I cant because I took a day off for that appointment and went there.

Reached there and I had an ok experience for the first time (and ok here means acceptable standard and not outstanding) if they did their job properly and we (me, the service advisor and the technician) didnt have to go to a proton service centre belonging to ACT Chievers sdn bhd. As they didnt have the right tools to install a sensor to my Mazda 6 ( pay attention here! Authorised Mazda service centre that doesnt have the right tool to replace a sensor) god help me.

Mazda Malaysia did NOT have the sensor which they have to order from Japan and it will take 2-3 months to arrive! Yeah since we are living on earth and the space parts are coming Jupiter, (So ironic), a trip to outer space and coming back will be in less than a day nowadays.

Can you get the sensor from outside suppliers?

I asked, and yes the sales advisor replied but no warranty was offered.

Ok, please get it.

Is it a genuine Mazda? She said yes.

Ok.

The job was done with a sour face and attitude which I dont really understand why.

On the same day after they installed the sensor and got my car, the check engine light came on again and I have to take a screenshot, and send it to them the next morning.

Seriously I am not sure if they have replaced the old sensor with a new one as they didnt bother to show me any, not the new nor the faulty sensor that they claimed they replaced, which cost RM 700+.

The next morning I was told that I need to change another sensor which cost 1300+ and I have to go and pay a deposit for them to order it and then fix the check engine light (again)! okay, I went there the next day (Friday) and paid a 50% deposit and was told that I have to wait till mid-next week for them to order and then replace the faulty one, god save me this time

How about I pay for the delivery charges and you fix it today I told the service advisor ms joe, no sir we cant as we have to wait for Mazda lorry to deliver, she replied.

What if something wrong happens to the engine during this time? I asked, and she kept quiet.

Fine!

I paid the deposit on Friday and I have to wait till Wednesday.

I asked her to send me a confirmation text for the new service date which she ignored and I received it only a day before, forgetting not that they showered me with smss to rate their service after the first time allegedly sensor replacement took place.

Wednesday I came as scheduled 10am, ms joe wasnt there and the service advisor said joe is not in today and tomorrow and she has no clue about the repair scheduled and its not her job to handle joe appointments, so I have to show her the sms confirmation so she is convinced (her answer came after she checked the system for my schedule).

An unprofessional, impolite defensive behaviour which I have seen often at Mazda service centres starting from Bermaz Ampang to Auto tulin segambut, and Mazda Glenmari Shah Alam.

The defensive, rude and unprofessional approach that the employees have at Mazda service centres have never been seen or heard of.

This service advisor insisted that I should go and leave my car there and they will call me back when its ready!

Excuse me! Why do you have seats, waiting area and drinks for your customers if you want them to leave? Or this is how it is at Mazda service centres now? Chasing out their loyal customers that without them such an employee wont be able to get her salary at the end of the month and will be jobless at home.

By the way, she didnt ask any of the customers who came after me to leave their cars and get out, I wonder why?

Then at least another 3 customers came after I delivered my car for the repair were serviced before my car!

I also wonder why?

Mazda and ACT Chievers are not doing it for free, nor doing me a favour!

I am paying for it and extra, I am not begging for a charity its my hard-earned money.

Is this really happening? Yes at Mazda service centres it is.

It looks like this is the kind of manners and professionalism standard that a reputable brand like Mazda employees have.

I think 1 star is too much for after-sales Mazda service deserves for such pathetic customer service.

Collected the car after 2½ hours, service advisor didn't even bother to tell me that my car is ready, let the mechanic to tell me that and passed the papers to the cashier that doesn't even know how to speak English, will wait and see if it's really fixed as they claim.

A 2k+ was paid to this service centre for a check engine light that has not been repaired.

Thanks a lot Mazda, you have a really good plan to keep your loyal customers.

Have some respect for your customers and train your staff to be polite and have manners which obviously they lack.

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User's recommendation: be firm with mazda service customer people

Anonymous
map-marker Chicago, Illinois

Problem with bluetooth

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I called to get help my issue with the Bluetooth in my Mazda. I was on hold for 30 minutes and then the call was automatically disconnected!
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Milorad R Jcr

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Verified Reviewer
| map-marker Toronto, Ontario

Buyers be aware from Mazda warranty which is all limited. They will try and fight with you about any warranty problem to blame the owner of his driving habits or outside influence like whether conditi

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Rust of the Hood with less than 3 years and 45,000 km. They blame me because of driving habits and lies with chipped and scratches on the Hood? The real problem was bubbles on the painted Hood and 2 unfinished painted spots on the edge which caused rust on the Hood. They lied that manager of Prima Mazda called me and I didnt responded etc. Customer service of warranty is disaster.
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User's recommendation: You don’t have real warranty with Mazda everything is Limited

Taieb G

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Verified Reviewer
| map-marker Delmas, Ouest

SAV TUNISIE

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Mazda - SAV TUNISIE
Bonjour, Je suis résident en Tunisie, Afrique du Nord. Je suis propriétaire de 2 Mazda. Depuis plus d'une année le concessionnaire local n'a plus de SAV et ne dispose pas de pièces de rechange. Mazda Corporation a certainement connaissance de cette situation, du désagrément des clients et de la devalorisation de sa marque et des modèles en circulation. Avez-vous un plan correctif? Quel est le sort de vos véhicules circulant en Tunisie et quelles sont perspectives des clients en Tunisie? Merci de m'apporter des réponses qui me permettront de planifier l'avenir de mes Mazda
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Preferred solution: Serious brand

User's recommendation: Be very carefull when you buy or travel in a region without serious brand car managers. I had a very bad experience presently with Mazda and Volvo in the past years in North Africa.

Donnamarie T

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Verified Buyer
|

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Verified Reviewer

Long-term battery issues

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Mazda - Long-term battery issues
Updated by user Jan 21, 2023

Contacted by Mazda who stated that a Case Manager would be in contact but was currently on vacation for Christmas holiday. Have NOT yet been contacted(almost end of January). I have driven more miles but not significantly more; weather in my area has been warmer than...

Original review Dec 22, 2022
Purchased 2016 CX-5 in September, 2015. Moved to a new state /problems began in 2018 and a new battery was installed in every subsequent year since then (5 batteries), the last one being 21 Dec 2022.

New service manager at the dealership in this last scenario of a "failed cell" told me of all the issues that impact a battery with low mileage driving. Conclusion: this will be the last battery replaced FOC because unless you drive MORE miles, this problem will continue and we will charge you for replacement. Is this a common problem with all cars (Ford, Honda, Toyota, Nissan), as he stated, or is it a common problem with Mazda?

No help from Mazda Customer Care who kept telling me to bring to a dealership to have diagnostics done. I've yet to find a warning in their manual or a warning on their "standard OEM Mazda battery" - at least none was provided - regarding low mileage driving (5-6,000 miles annually).
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Pros:
  • There are nice features such as heated seats
  • Backup warning
Cons:
  • Mileage per gallon is low and battery issues are high

Preferred solution: A permanent solution to the battery problems.

User's recommendation: I've seen it noted a lot out there: stay away from Mazda 2016.

Tutuna J

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Verified Reviewer

Hallo, i own Mazda axela 2013 model. The car is...

Hallo, i own Mazda axela 2013 model. The car is push to start. 2 days ago i changed the radio and fixed an alarm on it. Now the car won’t turn on. There is nothing showing on the dash board and it wont turn on. Please if i can be assisted anyone contact me on +265991****66
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Brenda M Pum

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Verified Reviewer

Mazda refuses to take ownership for not having the part needed

My 16 year old daughter was in an accident 11/28/2022 and Injured her back in my 2022 Mazda Cx-5.

Mazda is not making the part to repair the structural frame of my vehicle and I'm being told that it will sit at the body shop until it's Made by Mazda and can be repaired. No eta and can be days, weeks, months.

I have full coverage insurance and Gap insurance through Mazda when I purchased the vehicle in 5/26/22 and it is still under the 36000k miles.

It's been over 40 days in the shop now. I don't have another vehicle and need to continue making monthly payments to Mazda financial on a car I can't drive. I commute and need my car, can't afford to be renting a car and Mazda dealership where I purchased my vehicle refuses to work with me. I'm potentially going to loose my job, default on the car loan and my mortgage.

My livelihood and the well being of my family. Im a widow mother and sole provider for my family.

I have called the Mazda dealership and Mazda customer service opened a ticket and been told someone would contact me and no one has. I need immediately to have my vehicle replaced or repaired. I need a resolution from Mazda.

They arent doing anything. As a consumer Mazda should be doing something since its their fault I am cant get my vehicle back to continue use.

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Loss:
$5000

Preferred solution: My vehicle replaced

Leonardo A Uvc
map-marker San Antonio, Texas

Very slow customer service

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I cancel the warranty on the Mazda vehicle and they I would get a refund within 4 to 6 weeks, its been 12 weeks and havent received any refund. I called the dealership and they havent answered back.
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Preferred solution: Full refund

User's recommendation: Don’t buy Mazda

Khalil R Yuh

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Verified Reviewer
| map-marker Catonsville, Maryland

TERRIBLE

I need Mazda corporate to call me asap . I had the worst experience at Mazda in Catonsville . I feel I was harassed and the service was horrible .please contact me mw15687@***.com
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Preferred solution: Apology

Anonymous
map-marker Vero Beach, Florida

Mazda service

Nelson Mazda in Murfreesboro TN stated that my vehicle needed a new catylic converter plus numerous other things while on vacation...I drove it back to Dyer Subaru in Vero Beach, FL and they stayed to me that there was nothing wrong with the vehicle it just needed new filters. Which were changed...a week later I was left stranded my vehicle was showing on the dashboard ignition malfunction and check engine light I went into the dealership the following day the manager Amanda refused to get me a tow truck stating I was not entitled , so I called Mazda roadside and brought it in for service.
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User's recommendation: I will never purchase another vehicle from Dyer, their service leaves alot to be desired for

Anonymous
map-marker Wantagh, New York

Two problems with mazda

my mazda 2019 cx3 with only 22000 all 4 tires are cracking so bad they need to be replaced already.this is not my first problem with your tires my 2016 cx5 needed tires at 23000 miles also because they where worn out. wow what kind of inferior products are you putting on your cars.

and while i am on subject my 2016 mazda transmission went bad at35000 miles at a cost of 4000dollars for me wow.

i take good car of my cars do all maintenance on my cars. so all this is unacceptable to me and these are my last 2 mazdas i will ever buy and tell all not to get mazdas because once your out of warrenty ythey fall apart.and will not last long

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Kristy B Jst

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Verified Reviewer
| map-marker Suffern, New York

MAZDA CUSTOMER SUPPORT NEEDED!!!

I am so beyond frustrated not being able to get any customer support or assistance in getting the parts needed for my car. I have been a loyal customer for so many years (on my 6th Mazda) and to not be able to get assistance here is just beyond me.

My 2021 CX-5 was involved in a small accident and has been sitting in an auto body shop since the beginning July. My insurance claim has been processed and already paid out - but MAZDA does not have the parts to send them to have the vehicle fixed!

This is week 7 and I'm desperate to get some assistance here. PLEASE MAZDA - THIS IS UNACCEPTABLE - HELP YOUR CUSTOMERS!

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Loss:
$1000

Preferred solution: HELP IN GETTING MY CAR FIXED AND THE PARTS NEEDED IN ORDER TO DO THAT!!!

About

Summary

Mazda Motor Corporation is a Japanese automotive manufacturer. At the present time, the corporate office of the company is based in Hiroshima, Japan. The company has been on the market since 1920. The company started as the Toyo Cork Kogyo Co., Ltd. Originally the company manufactured machine tools. During 2007, Mazda Motor Corporation produced almost 1.3 million vehicles for global sales. Starting in 1979 with a 15-percent financial stake, Ford began a partnership with Mazda resulting in various joint projects. Mazda is going to release the Premacy Hydrogen RE compact minivan - a hydrogen-fueled hybrid car in 2008.

Mazda reviews and complaints

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