Mazda
Reviews and Complaints
Warranty service complaint.
User's recommendation: Don’t waste money on certified preowned car.
Style & Design
User's recommendation: Not to buy such a car, that is Mazda (CX-5 signature) and similar ones in features
No one has been in touch with me at all
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Verified Reviewer | Plymouth, PennsylvaniaRear shocks leaking on 2019 mazda cx5
- Good write up in consumer guide
- Local dealer not trusted
Preferred solution: Let the company propose a solution
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Verified Reviewer | Libertyville, IllinoisCharging More after Signed Contract
1. Sales person mislead us to let us to charging a premium when they promised on the phone that there was no charge.
2.
After coming to an agreement, we left feeling good even though they messed up the math by charging us $300 dollars more.
3. We got a call that the car was in and when we got there they told us they didn't want to do business with us unless we agreed to pay $2000 more than agreed on (even though we have signed paperwork).
I've bought over 20 cars in my lifetime and I understand things are rough in the automotive industry right now, but the sales team literally screwed us over and mislead us so they could make even more money. And car sales people wonder why they have a terrible reputation? We did not agree on the extra money because they clearly were trying to screw over our family.
They even used the excuse that the car had been there for a day, even though we came all the way over there with all of the money in cash.
Terrible people. Terrible company.veov
- Not a good service
Preferred solution: Apology
Very unhappy with the service.
- I used to love mazda
- Service terrible no one willing to help me
Preferred solution: Deliver product or service ordered
User's recommendation: Recommend not to by Mazda. Biggest mistake ever.
Battery Mgmt System Malfunction
- Nice to drive
User's recommendation: Check to see if your car has this Q8 battery installed before you buy
They don’t have a customer experience service anymore?
- Nice to drive
- Customer service
- Mazda service
Preferred solution: Price reduction
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Verified ReviewerTerrible customer service
Have to fight for your "FREE Service Schedule Maintenance Coupon"
Really ?
Mazda staff in Takuapa, Thailand told me I HAVE TO PAY 3688 THB.
No, I don't HAVE TO pay, and I don't have to fight for the promised FREE service schedule maintenance coupons.
Ok, maybe it's a communication problem in English ?
No, they told my Thai friend in Thai that I HAVE TO pay 3688 THB.
I asked to tell her English-speaking boss to call me. Of course, he did not call me.
Seems like he is only there to sell the cars for commission, but not for general customer service.
Finally, I called to Mazda Customer Care in Bangkok.
02030****
If you press 9 for English, nothing will happen.
After pressing randomly a lot of numbers, finally a real person talked to me in English.
She wanted to clear the problem for me.
Actually, what was the problem ?
I made an appointment for service maintenance.
Last one was with 50,000 km 10 months ago.
Now 57000 km.
The problem was that I can not use the 60k coupon anymore because the service have to be done after 60k or 6 months.
Ok then take the 70k coupon which should be in the valid time of again 6 months.
Mazda Takuapa Thailand: No can not
Mazda Service Center Bangkok explained to me that they can not provide me the 60k "free service schedule maintenance coupon" as it is now 4 months over the time.
Really ? Ok
And if I don't want to pay, they will not change the spare parts they would change at a 60k service.
And if there would be damage with the car due to the not changed spare parts, their guarantee would be invalid.
Did you just try to soft force me to pay the 3688 THB?
Are you serious ? No, I won't pay.
Mazda staff managed with their behavior to turn a happy Mazda customer to an unhappy customer. It's not the car.
I'm happy with the Mazda3.
I really have to fight for a FREE maintenance coupon and get angry about that ?
Now they painted a new picture: Mazda is stingy.
Mazda staff in Thailand need urgently some customer care trainings, and then they should not sleep during the training.
Oh, I forget, they said my battery is low, and I should change it.
That would be the 2nd battery in 3 years.
No, I will not pay them a single baht.
EDIT: OMG, they are right, I'm too late for inspection. Have to be within 39 months.
I'm late 1 day and 13h.
Congratulation Mazda Service!
- Design
- Power
- Comfortable
- Mazda service
- Overpriced services and parts
Preferred solution: Let the company propose a solution
User's recommendation: Forget about free service maintenace and better ask for discount
Infotainment broken
- Looks nice
- Service terrible no one willing to help me
- Service is terrible no one willing to help
Preferred solution: Full refund
User's recommendation: Don’t but a Mazda service is terrible
Have to replace Belt tensioner twice in 7 years.
- Very little
- Expensive and higher maintenance cost
- Expensive and higher maintenance cost
Preferred solution: Let the company propose a solution
User's recommendation: be careful with the quality of Mazda products. honda and toyota cars are less expensive and dont have these repair issues. This car is very noisy also. the stereo system is useless on the highway.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
My mx5 has 29000 miles and is under warranty. I took my car in for oil and filter change and tires rotated.
45 minutes later the service representative presented me with $1334.00 of recommended procedures.
They wanted to clean my fuel injectors (which they tried to get me to get @20000 miles),transmission fluid change,brake flush,differential flush, and said my navigation card had a defect.
I had used my navigation system 2 days before and no problem with it.
They then told me the normal cost of 30000 mile service was 479.00 and I could get the work done in segments so it wouldnt be so expensive.
I then told them I had bought my car new from them and had purchased the extensive warranty to cover everything including electrical problems. The tech said he would have to call the manufacturer to see if the chip was covered. 45 minutes later he said they would cover it with a $50 dollar deductible and pay taxes for the full price of chip, so my total bill that day was $143.90.
I gave them a poor rating so the service manager called me and said I still refused to have necessary maintenance done and took up for her guy that wanted me to have the work done.
I was so angry with this service department I went to drive a Supra.
I also called another service center and inquired about the price of the 30000 mile check up.
He said that there wasnt one, t
hat the car didnt need it.
Would you want to be treated like that?
I dont think so. I love my mx5 but I dont want to deal with that much dishonesty.
Joe Maus Mazda has ruined my car experience.
Preferred solution: Apology
User's recommendation: Don’t go there
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Verified Reviewer | Ha Long, Tinh Quang NinhTechnical query
Preferred solution: technical support
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Verified ReviewerPoor technical service on new vehicle
It's more than 2 years now that I've been bringing in my car to Mazda to sort out the knocking sound on full right turn. I have dealt with various staff at CMH Randburg and am currently being assisted by Haarno from CMH randburg.
Haarno has helped me over the last year by sending videos to the Mazda Technical department as well as having the Technical Expert out from Mazda.
The service from Mazda's Technical department has been pathetic to say the least. Mazda's Technical department has no concept of customer service. Firstly they kept asking for videos and wasting my time before they eventually sent out a technician. The technician advised CMH Mazda to change the shock struts and left.
He did not test the vehicle properly and the problem persists. After complaining to CMH Mazda again Mazda's Technical Department asked for more videos. Really?! If they couldn't figure out the issue from the first lot of videos why ask again?.
Numerous videos were sent to them and still there was no resolution. The matter was escalated to the head of the Technical department. They eventually (after almost a year) sent the technician back. This time I had the displeasure of meeting the technician: Chris (who was the same person previously sent out).
I took Chris for a drive to demonstrate the sound. He initially tried to excuse the sound as 'normal steering' sound but I insisted he listen properly. After several demonstrations he was finally convinced that there was an abnormal sound. He then argued that it was there was nothing mechanically wrong with the vehicle as they had checked it before.
I asked him to then explain where the sound was coming from. He continued to argue that there was nothing mechanically wrong with the vehicle but couldn't explain the sound. I was suitably frustrated at this incompetent, rude technician who wasnt prepared to help. I told him to fix the issue.
He then accused me of raising my voice and stormed off saying he wouldn't be spoken to that way.
Have you sent him on a customer service course?
I am livid with the service received from Mazda's technical department and expect to receive a full explanation for your technician's behaviour and how you are going to resolve my issue. I expect a senior technician to review my problem and not an incompetent, rude, junior technician after I have been waiting a year.
Preferred solution: Deliver product or service ordered
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Verified Reviewer | Maple Shade Township, New JerseyService complaint
- Comfortable
- Not a good service
- Horrible auto & maintenance services
- Mazda service
Preferred solution: Full refund
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But it's out of warranty.